NAHSL 2016 CPC: Speakers & Social Events

Jack Hughes, M.D.
Biomedical Ethics, Yale University​
Dr. Hughes is Professor of Medicine at Yale School of Medicine, where he has received several awards from medical students and medical residents for excellence in teaching. He directs a course for first year medical students called “Professional Responsibility” that deals with medical ethics, professional behavior, and the health care system. He has helped to develop patient classification systems that use computerized patient care data, as well as methods for detecting potentially preventable hospital complications and preventable readmissions. His academic interests include health care finance, cost containment strategies, and the evaluation and development of risk-adjustment mechanisms.

William Powers
MIT Laboratory for Social Machines
​William Powers is the author of the New York Times bestseller, Hamlet’s BlackBerry. Widely praised for its insights on the digital future, the book grew out of a paper he wrote as a Shorenstein Fellow at Harvard’s John F. Kennedy School of Government. The book has been selected as the common-read at a number of U.S. colleges and universities, and published in many other languages, including Chinese, Japanese, Korean, Polish, German and Russian.
​He is currently a research scientist at the Laboratory for Social Machines at the MIT Media Lab, developing new technologies to solve social problems. A former Washington Post staff writer, he is a two-time winner of the National Press Club’s Rowse Award for best American media commentary. In recent years, he has spoken at South By Southwest, the Aspen Ideas Festival and many other conferences and organizations in the U.S. and abroad.

Susan Keane Baker, M.H.A.
Patient and Customer Experience Expert & Consultant
Susan Keane Baker works with organizations that want to be known for great service experiences and with people who want happier patients. She is the author of five books including, Managing Patient Expectations, Higher HCAHPS Scores: The Willing to Recommend Approach, and "I'm Sorry to Hear That..." Real Life Responses to Patients' 101 Most Common Complaints About Health Care​.
​ Her professional experience includes seventeen years serving in vice president for operations positions at hospitals in New York and Connecticut. She also directed the quality initiatives program for a national managed care program with nineteen million members.
Susan is a current commissioner on the Connecticut State Commission on Medicolegal Investigations. She is a past member of the board of Examiners for the Malcolm Baldridge National Quality Award.
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Sunday, October 23

5:00-6:00 p.m.
New Members & First-time Attendees Meet-up
Bar New Haven, 254 Crown Street
Conferences are great, but meeting people is better! Come socialize with other new members, meet the executive board, and find a NAHSL conference buddy at one of New Haven's famous pizza joints and bar.

5:30-7:30 p.m.
Conference Kickoff: Raising the Tent
Cushing/Whitney Medical Library, 333 Cedar Street
Shuttle Service Provided
Kick off your conference at the esteemed Cushing/Whitney Medical Library. Be inspired by one of the oldest medical libraries in Connecticut and imagine all the new colleagues with whom you will connect, all while you are innovating new methods for juggling snacks and wine at the same time. Tours and light food provided.

Monday, October 24

5:30-6:30 p.m.
Posters & Cocktails
Be inspired by innovative ideas from your colleagues, and continue to use your imagination to improve upon your methods for juggling food and wine at the same time.

6:30-10:00 p.m.
Banquet: The Three-Ring Circus
Ladies and gentlemen, welcome to the greatest show on earth! Join us for an evening of food, drink, and entertainment. Have your photo taken in the Lotta Studio photo booth, play games, and become a [airbrush] tattooed librarian at the tattoo booth. This will be a night to remember! Costumes and other fanciful attire is highly encouraged.